Next Generation Social Information, Collaboration and Communication Platforms
I’ve finally got around to update my compilation of intranet case studies. You can find them in the main menu here on this blog: Intranet Case Studies
If you know about other relevant such studies, please leave a comment with a link to it and I’ll add it to the complilation.
When I first saw the Kellogg’s Intranet at IBF 24 in June it struck me as an example of an Intranet that makes very good use of the brand and company it represents.
The Kellogg’s Intranet was also featured in a live tour in the first episode of Intranets Live a couple of weeks ago. Since June it has undergone a relaunch and looks even better, now. The recording of this tour is available as a teaser:
A live intranet tour by Kellogg’s followed by phone-in Q&A (.wmv 6.43 MB)
The second episode of Intranets Live is coming up on December 2nd with a focus on SharePoint (MOSS 2007) and the “Christmas Intranet” (featuring a live tour with Imogen Levy who is the Intranet Manager at Westminster Abbey). Free guest passes are available.
Links:
Gartner’s magic quadrant for intranet portals
Only 12 enterprise portal vendors remain on Gartner’s latest magic quadrant for “horizontal portal products.”
http://intranetblog.blogware.com/blog/_trackback/3951743
Intranet case study: CDC
Key to the intranet’s success are the plans that incorporate employee needs and represent a intimate understanding of employee requirements.
Die Intranet-Redaktion als Lokalredaktion
Die Erfahrung zeigt, dass innerhalb des Unternehmens sehr viele Themen, Informationen und Anregungen zu finden sind, die leider oft übersehen werden
Implementing enterprise 2.0 in the real world
Now that the hype of enterprise 2.0 is starting to settle, it’s clear that there are many valuable approaches that can (and should) be put into practice
Intranets: measuring before and after
Intranets aren’t owed a living, and we must demonstrate their value if we’re to get the resources and support we need
Aspects of Design Quality
Usability scores for 51 websites shows some correlation between navigation, content, and feature quality, but no connections to other usability areas.
Rendering knowledge - seven principles of knowledge management
As a part of that paper I updated my original three rules of knowledge management to seven principles which I share below
25 reasons why saving time on your intranet is a bad metric
We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff and the days in the year to get a huge productivity benefit. This can then be used to justify the intranet redevelopment, and to demonstrate the benefits of improving intranet usability.
Intranet 2.0 webinar Q&A
Last week’s webinar, Intranet 2.0 – The Future of Intranets, was well attended with many good questions.
SAS focuses on employees, promotes change
“The employee-company relationship – this is the thing we do very, very well at SAS”
Gartner Magic Quadrant 2008
The new Gartner Magic Quadrant for Information Access - their name for intranet and customer facing search - has been published and is available
Intranet 2.0 - geteilte Verantwortung
Verteilung der Verantwortlichkeiten in einem Intranet 2.0
As always (sorry as I am about this circumstance!), this is not a list of the latest news, but rather of information worth being read that I’ve come across over the last 2-3 weeks or so:
SharePoint as a Collaboration Tool: An Independent Evaluation
Evaluation of the product against his framework for collaboration (7 Pillars reference framework for evaluating collaborative tools)
Best Buy’s “Enterprise Twitter”
But so far, no large corporation has rolled out microsharing company-wide. Enter Gary Koelling and Steve Bendt, Best Buy’s Senior Managers for Social Technology, and better known as the guys who built Blue Shirt Nation
When to Use Which User Experience Research Methods
Modern day user experience research methods can now answer a wide range of questions. Knowing when to use each method can be understood by mapping them in 3 key dimensions and across typical product development phases.
Start here: intranets
Entry point for intranet teams, bringing together the key resources into a single location, giving quick access to the best practice thinking on intranets => in my opinion this is something like the State Library for Intranets - lots of fantastic stuff brought to you by Step Two!
Best-practice approach to SharePoint team spaces
There is also a need to put in place appropriate support and governance, if team spaces are to work well.
What intranet CMS’s can learn from wikis
It is, however, a good time to take a fresh look at how we manage and grow our intranets, and to learn lessons from the wider community
Should Knowledge Workers Have Enterprise 2.0 Ratings?
But what about measuring? It’s a technical no-brainer to measure how much each individual has contributed and to generate some kind of absolute or relative metric. Would doing so be helpful or harmful?
Cut costs by expanding your intranet
It may seem counter-intuitive to some, but I often advocate increasing intranet funding during cost cutting exercises as a lower cost channel for engaging staff and sharing information.
Intranet Innovations 2008
Scroll down for free Exec Summary PDF to this year’s innovation awards
The credit-crunch - financial mis-management or information mis-management?
The problems may well have as much to do with a failure of information management than with financial incompetence
Vor langer Zeit - genauer vor 9 Jahren - habe ich in meiner damaligen Tätigkeit für die IMG zusammen mit der Uni St. Gallen an der Methode “Promet I-Net” mitgearbeitet (heisst heute wohl “Promet Portal”).
Auf Basis der Methode schrieb Thomas M. Kaiser dann 2000 seine Dissertation. Diese steht nun als Download zur Verfügung: Methode zur Konzeption von Intranets (PDF, 1.2 MB)
Auch wenn sich in den letzten 8 Jahren natürlich sehr viel in diesem Bereich verändert hat, ist das methodische Vorgehen, dass in der Dissertation beschrieben wird, immer noch aufschlussreich.
Inspired by Step Two’s post “Naming the Intranet” I decided to finally publish the list of intranet names that I’ve been ‘collecting’ over some time. It can be found in the top-level navigation menu under “Intranet Names” in this blog.
As commenting does not work on that page, please post any input to the list (additional intranet names that you are aware of, errors in the list, …) by using the comments function below.
Thank you!
CMIS - the new Lingua Franca of ECM?
A short while ago, three of the biggest behemoths of content management (namely IBM, Microsoft, and EMC) announced a new standard… one that, if it does indeed become an accepted standard, is supposed do for the content-management world what ODBC and SQL did for the database world.
New BT social media adoption case study
A new BT social media case study has been written by a company called Career Innovation … some of the content will be familiar to those who have read the one I wrote but this one is from a digital generation perspective.
Enabling enterprise collaboration at J&J
This is an approach that has been seen before – many tales of successful collaborative initiatives focus on the “top down, bottom up” approach, while the topic of how to create a “2.0” mindset is all over the collaboration blogosphere. The concepts may be basic, but the details required to achieve each one are more complex.
Seven personal skills for effective collaboration
What’s difficult is to change your practices (read behaviours) to improve your chances of an effective collaboration.
Content value analysis for intranets
I’m not suggesting that IAs become statisticians (although using statistics really give your results some gravitas) but you can’t evaluate every intranet page. Sampling techniques have been used with success in the manufacturing sector for nearly 90 years.
“My sites”: do they work?
I would therefore argue that “my site” functionality implemented today is likely to fail in most organisations. While it may succeed in the future due to cultural or generational changes, this will not change the outcome in the short-term. More importantly, if it fails now, it may not get a second chance when the conditions are more favourable.
Twitter for Business: Four Ways Companies Use Microblogging
Many companies have begun using Twitter, the microblogging service, to send people brief messages and communicate with customers about new products or how to improve their services.
Intranet management? It’s business as usual in BT
BT treats a digital asset (web site, online document, etc) the same as a physical asset (new phone, PC, etc). Someone requests and justifies the need and their line manager approves/rejects it.
Naming the intranet
When creating or relaunching an intranet, the question of whether to give the site a name often comes up.
Unter diesem Titel ist im Waxmann Verlag ein Buch erschienen, für das ich den Beitrag “Der ‚Business Case‘ für die Nutzung von Social Tagging in Intranets und internen Informationssystemen” geschrieben habe.
Das Buch ist sowohl in gedruckter Form (für 29.- €) als auch kostenlos als PDF-Download verfügbar:
Oh, this is actually for the week before last… 
Sorry, for being not very up to date. But here goes: